General Questions
Get to know the basics about who we are, where we work, and how we operate.
What types of projects does Naterra handle?
We manage residential and commercial projects — including renovations, new builds, extensions, HVAC, and MEP services.
2. Are your services limited to London?
No — while based in London SE16, we also serve nearby boroughs and Greater London.
3. Do I need to have architectural drawings ready?
Not necessarily. We can work with your existing plans or help you develop new ones through our trusted partners.
4. Is Naterra insured and certified?
Yes — all our work is fully insured, and we comply with UK construction and safety regulations.
Booking & Process
Learn how to start your project with us and what to expect throughout the process.
1. How do I get a quote?
You can request a quote through our contact form, call us directly, or email us at hello@naterra.uk.
2. What happens after I request a quote?
We’ll review your project details and arrange a free consultation or site visit before providing a full estimate.
3. How long does a typical project take?
Timelines vary by scope, but we’ll always give you a clear project plan and timeline before we begin.
4. Who will manage my project?
One of our directors — Alexandros or Isuf — will oversee your project and remain your point of contact throughout.
Payments & Pricing
Understand how our pricing works, payment options, and what’s included in your quote.
1. Do you charge for quotes or consultations?
No — all initial consultations and quotes are free of charge.
2. What payment terms do you offer?
We typically operate on a staged payment basis aligned with project milestones.
3. Do you offer fixed-price contracts?
Yes — for clearly defined scopes, we offer fixed-price contracts to ensure budget transparency.
4. Can I pay by card or online transfer?
Yes — we accept bank transfers and can arrange card payments upon request.
Renovation & Technical Services
Answers to common questions about our construction methods, systems, and materials.
1. What’s the difference between MEP and HVAC?
MEP stands for Mechanical, Electrical & Plumbing systems. HVAC (Heating, Ventilation, Air Conditioning) is a part of that — focused on air flow and temperature control.
2. Can you help with planning permission for extensions?
Absolutely — we can advise or work alongside architects and planning consultants.
3. What kind of materials do you work with?
We use industry-standard, durable materials and can offer eco-friendly options upon request.
4. Will I need to move out during a renovation?
It depends on the scale of work. For heavy structural work, temporary relocation may be recommended — we’ll discuss this with you upfront.